By accepting our quote, you agree to the following terms and conditions as outlined here and on our website. All services will be performed safely and professionally by our suitably trained, experienced and/or qualified staff, in compliance with relevant standards and local regulations.
1. Insurance
Bay Tree Services is fully insured. Relevant documentation is available upon request. By accepting our quote, you form a contract with Bay Tree Services and agree to these terms and conditions.
2. Required Permits and Permissions
We ensure due diligence in checking local council requirements for permissions and permits. Where required, property owners are responsible for providing documented evidence of permissions, permits, or exemptions for any work involving pruning or removal. Bay Tree Services reserves the right to withdraw from any contract if the necessary documentation is not provided or if false information is supplied.
3. Additional Work Requests
Any additional work requested beyond the original contract will be completed at our discretion and added to the final invoice. If possible, we will provide an estimate and adjust the contract on-site. Some requests may require additional permits.
4. Site Access and Conditions
This contract is based on the site conditions at the time of quoting or as specified in the quote. Any changes affecting access or the ability to complete the quoted work within the estimated timeframe may result in re-quoting or additional charges. The customer must ensure the site is clear of people and animals during the works and provide full access.
5. Change of Scope
Should unforeseen circumstances arise, such as the presence of wildlife, Bay tree Services reserves the right to adjust the quote or alter the scope of work. Any changes will be communicated, and adjustments to the contract will be made accordingly.
6. Stump Grinding
Stump grinding is carried out to a minimum of 300mm below ground level where possible. After grinding, wood debris and soil mix will remain on-site.
7. Underground Services
The customer is responsible for providing accurate information regarding underground services, such as gas, water, electrical lines and irrigation systems before work begins. If this information is not provided or is inaccurate, any damage to underground services and the cost of repairs remains the customer’s responsibility.
8. Stump Poisoning
If stump grinding is not feasible, we can apply poison to the stump. Multiple applications may be required, and no guarantees are made regarding the prevention of regrowth. The client is responsible for any additional poisoning treatments.
9. Invoicing
Ensure all details on the quote, including names and addresses, are correct. If the invoice is to be split between parties, provide all necessary information when accepting the quote. Changes to the invoice after issuance may incur a $60.00 (+GST) administration fee.
10. Payment Terms & Methods
Payment is due post completion of the work as set out in the terms on the invoice unless prior arrangements have been made. Accepted payment methods include Electronic Funds Transfer (EFT), Direct Deposit and Cheque. An invoice will be issued upon completion, payable within terms listed on the invoice.
11. Late Payment Penalties
Payments not received within listed terms may incur a late payment fee. If payment, including any late fees, is not received within 14 days of terms, the account may be referred to a collection agency or legal action may be pursued. All additional costs incurred will be added to the original price and are payable by the customer.